Self-service has become the focal point of customer experience. One of the changes brought about by the web is consumers expecting 24-hour access to goods and services. Self-service has evolved well ...

Opinions expressed by Entrepreneur contributors are their own. Businesses need to carefully manage customer billing. Whether you shipped a batch of products or provided monthly services, you need to ...

Efficient customer billing isn’t just about keeping the books in order—it plays an essential role in customer satisfaction, retention, and overall business intelligence. When billing systems work ...

INDIANAPOLIS – AES customers are unhappy with the billing system changes from 6 months ago and the issues it has come with. Bonnie Bull has been an AES customer ever since she got her very first ...

Connexus® Energy, Minnesota's largest member-owned electric cooperative, has selected SpryPoint's cloud-native platform to modernize its customer and billing system. Serving over 147,000 members, ...

In the age of e-commerce and higher customer expectations, billing for goods and services is going through an ongoing transformation. In my experience as CEO of a company that offers billing solutions ...

The Sewerage & Water Board’s customer billing system lags nine upgrades behind the latest software version, one of a host of technical hindrances an outside consultant has identified over the past few ...

JEA, a utility providing electricity and water services to residents in and around Jacksonville, Florida, has implemented Oracle Utilities Customer Care and Billing to help streamline billing ...

American Water Works Co. Inc., the largest regulated water and wastewater utility company in the U.S., has suffered from a cyberattack that has affected its customer portal and billing services. First ...

LOS ANGELES (KABC) -- A newly released state audit found that the new billing system for the Los Angeles Department of Water and Power could end up costing taxpayers more than $200 million. According ...

Customers with Central Hudson Gas and Electric got the chance to meet face-to-face with a utility representative in Newburgh, New York last week. New York State Assemblyman Jonathan Jacobson, a ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. INDIANAPOLIS — 10% of the 500,000 AES users ...