AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

Combined platform turns real-time network intelligence into guided and automated actions across every support channel - ...

The execution-first approach has made IBT a trusted outsourcing partner across industries where failure is not an ...

Dell Technologies cemented its position as a major AI player with changes across its PC, server, and storage lines in 2025, capping the year with an AI-focused acquisition and an increased AI server ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...