Washington officials warn the new USPS change could affect time-sensitive mail like ballots, tax forms, and legal documents ...
The Lima Police Department is making changes to streamline public records requests and improve customer service.
PSO says the average residential customer’s monthly bill would increase by about $25 if the rate review is approved. Company ...
How much could the next request for an electric rate hike cost you? Utilities will have to tell you.
Regulated utilities including Consumers Energy and DTE Energy will have to issues notices after March 2026 about how much ...
Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...
Customer feedback is one of the quickest and most efficient ways to improve your business. After all, who would know better than your customers what you do well and what could use improvement? The ...
NorthWestern Energy continues to treat oversight by the Montana Public Service Commission and engagement with stakeholders as “afterthoughts” — part of a “disturbing pattern” by the state’s largest ...
At Microsoft, we believe customers deserve to understand our policies for responding to government requests for their data. This transparency also helps inform policymakers as they work to modernize ...
Jira Service Management offers powerful service management capabilities with excellent workflow automation and request tracking. Yet while it excels at streamlining service experiences and team ...
The customer experience is not just about customer service. And customer service isn’t just about a department. Servicing customers and striving towards better end-to-end customer experiences is ...
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