The Southeast Communications Center, responsible for handling all 911 and non-emergency calls in the Tri-Cities area, is ...

Physicians are using increasingly concerning language, saying they have never seen Alberta’s emergency departments as ...

The Social Security Administration’s (SSA) average wait times for calls improved in fiscal year (FY) 2025, says a report the SSA's Office of the Inspector General (OIG) has issued. The report, issued ...

The practice reduced inefficiencies and eliminated dependence on costly third-party call services. Further, the tech ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

Ava helps to reduce call wait time and non-emergency calls holding up the 911 line The new system was introduced Dec. 15. “Everybody in the city of Akron and every community visitor, every resident, ...

INDIANAPOLIS — On one of the coldest nights in Indianapolis last week, Vanessa Thornton could see progress at work. A sound barrier wall was being replaced along I-65 southbound in the neighborhood on ...

The average wait for an NHS 24 call in Scotland has risen from nine seconds to more than 22 minutes since 2014, a report has found. The review was carried out by Mike McKirdy, the former president of ...

Editor’s note: This story has been updated to clarify the death toll at Camp Mystic included 27 campers and counselors, in addition to the camp owner. AUSTIN (KXAN) — Newly released 911 calls from ...

In the months since the deadly Hill Country floods, Kerr County officials have repeatedly said they want a flood warning system — complete with sirens — ready to go by the time kids return to the ...

Tampa (Fla.) General Hospital has reduced average call wait times by 58% and daily call abandonment by 56% after deploying AI agents from Hyro. Within two weeks of launch, the health system also saw a ...

Spokane’s regional 911 service is seeking the use of an artificial intelligence system that would triage nonemergent Crime Check calls to help dispatchers, Spokane Regional Emergency Communications ...